Account & Usage
Q: How do I sign up and log in?
A: You can quickly sign up and log in using your email address.
Q: How can I reset my password?
A: On the login page, click "Forgot Password" and enter your registered email to receive a reset link.
Q: How do I upgrade or cancel my subscription?
A: You can upgrade your plan directly through the Pricing page. If you wish to cancel your subscription, please reach out to our support team via support@somio.ai. We will process your request to ensure no further auto-renewals occur.
For Google Play users, you can go to the Subscription Management page to upgrade your plan or cancel your subscription. Once canceled, it will no longer auto-renew.
Music Generation
Q: How do I generate a song?
A: Simply enter a prompt or provide lyrics, select parameters like style, vocals, and click "Create."
Q: What is a prompt, and how do I write a good one?
A: A prompt is text used to describe the music you want, e.g., "Upbeat pop song with female vocals." The more specific the prompt, the better the result.
Q: Can I generate songs with vocals?
A: Yes, you can choose between vocal tracks or instrumental-only tracks.
Q: How long does it take to generate a song?
A: Usually 30 seconds to 2 minutes, depending on the song length and server load.
Q: Why do I sometimes get 1 result and sometimes 2 results?
A: The number of results depends on the model used for generation.
• Most AI models generate 2 results per generation
• Lyria 3 and MiniMax models generate 1 result per generation
To help maintain a stable generation experience during periods of high demand, we may automatically switch your request to Lyria 3 model. When this happens, your generation will return 1 result instead of 2.
Q: What's the difference between Somio.ai, Google, and MiniMax models?
A: Each model offers different strengths, generation quality, supported features, and credit costs. The comparison below can help you choose the best model for your needs.
| Model | Somio | Google Lyria | MiniMax Music |
|---|---|---|---|
Maximum duration | 8 minutes | 3 minutes | 5 minutes |
Quality | Studio-grade Pro | High-quality | Studio-grade Ultra |
Vocal & Track Modes |
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Arrangement Control |
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Video Generation
Q: Why weren't my credits refunded after a failed video generation?
A: Credit refunds depend on the generation status.
• If the generation is marked as Failed, your credits will be refunded immediately
• If the generation is marked as Timed Out, your credits will be refunded within 1 hour
Before submitting the same request again, we recommend checking your Library first. In some cases, a generation marked as Timed Out may still complete successfully and appear in your Library.
Q: How many credits does video generation cost?
A: The credit cost depends on the video type, selected model, and generation duration.
Music Video
• Seedance 1.5 Pro: 5 credits/second
• Seedance 2.0: 20 credits/second
Singing Video
• Standard: 15 credits/second
• Pro: 30 credits/second
Dancing Video
• Standard: 30 credits/second
• Pro: 40 credits/second
• If you use one of our Dance Templates, a fixed credit cost will be displayed before generation.
Lyrics Video
10 credits per generation.
Q: How can I check the credit cost before generating a video?
A: Before you start generation, the Generate button displays the total credits required.
For duration-based generation, the total is calculated automatically based on the selected model and the duration of your uploaded audio or video. For fixed-cost templates, the required credits are displayed when you select a template.
Q: Can I trim my audio before generating a video?
A: Yes. After uploading your audio, you can trim it to select the specific section you want to use for generation.
For video types that are charged based on duration, trimming your audio also reduces the total credit cost. The Generate button will automatically update to show the required credits based on the selected duration.
Q: Why can't I generate a video even after upgrading my plan?
A: Video generation requires enough credits to cover the total cost of the selected model, duration, or template.
If you don't have enough remaining credits, you can:
• Trim your uploaded audio to reduce the generation duration and lower the credit cost
• Purchase additional credits if you want to generate a longer video or use a higher-cost model
The total credits required are displayed on the Generate button before generation, so you can review the cost in advance.
Credits & Subscription
Q: What are credits?
A: Credits are the platform's virtual currency for generating songs. Different models consume different amounts of credits per generation.
Q: How many credits does it take to generate a song?
A: The number of credits required depends on the selected model. Different models consume different amounts of credits per generation (for example, 10, 15, or 30 credits). You can see the required credits before starting a generation.
Q: What happens if I run out of credits?
A: You won't be able to generate more songs once your credits run out. You can subscribe or invite friends to earn additional credits.
Q: Do unused credits roll over to next month?
A: It depends on your plan. For monthly plans, credits do not roll over. For yearly plans, please use them within the validity period.
Q: How can I get free credits?
A: New users receive free credits to generate one song. You can also invite friends to earn additional credits.
Q: What are the differences between subscription plans?
A: All plans offer the same core features and generation capabilities. The main difference lies in:
· The number of credits included
· The validity period of the credits
For example, monthly and yearly plans differ in credit amount and expiration time, while feature access remains consistent across plans.
Download & Save
Q: How can I download my generated songs?
A: After generation is complete, click the "Download" button to save it to your device.
Q: In what format are the songs saved?
A: Currently, MP3 is supported.
Copyright & Usage
Q: Can I use the generated music for commercial purposes?
A: Different plans provide different license scopes. With a premium plan, you may use generated music for personal or commercial purposes.
Q: Who owns the rights to the generated songs?
A: You have full usage rights for your generated songs. The platform retains rights to the model and service.
Q: Can I upload the generated music to platforms like TikTok or other social media?
A: Yes. You may upload your generated music to platforms such as TikTok, YouTube, Instagram, and other distribution channels.
For public release or commercial distribution, please include attribution such as: "Generated with Somio AI"
Q: Do I need to credit the platform when I use the music?
A: Attribution is recommended for public release, commercial use, or distribution across social platforms. Including a credit line helps clarify the origin of the generated content.
Technical Support
Q: Why did my song generation fail?
A: It may be due to an incomplete prompt, network issues, or server overload. Please try again later or refine your prompt.
Q: The song doesn't sound right. What should I do?
A: Try adjusting your prompt and experimenting with different styles or parameters.
Q: What browsers or devices are supported?
A: We recommend the latest versions of Chrome or Safari. Both desktop and mobile devices are supported.
Q: How can I report a problem or bug?
A: You can submit issues through Help & Feedback, and our team will respond as soon as possible.