Last updated: 2026-08-05
At Somio, we value customer satisfaction and strive to provide a great experience. To help you explore our features before making a purchase, we provide 10 free credits for trial use.
We also offer a 7-day money-back guarantee for eligible purchases. Refund requests must be submitted within 7 days of your purchase and will be reviewed based on the guidelines below.
Refund Guidelines
We do accept refund requests under the following circumstances:
Duplicate Purchase: If you accidentally purchased the same product more than once, we will gladly issue a full refund for the duplicate order(s).
Unresolved Technical Issues: If the product has a technical issue that we are unable to resolve within 30 days of your report, a refund will be issued.
Unwanted Auto-Renewal: Auto-renewal charges are eligible for a refund if the request is submitted within 7 days after renewal, except for monthly subscription renewals.
We will send an email reminder 7 days before your subscription renews to confirm whether you would like to continue. If you wish to cancel your subscription, please get in touch with our support team. After canceling auto-renewal, you will continue to have access to your subscription benefits until the end of your current billing period.
Usage-Based Deduction: If there is any usage record during the current subscription period, the refund amount will be calculated after deducting the value of the services already used.
Refund Requests That Are Not Accepted
The following reasons do not qualify for a refund:
Change of Mind or General Statements
Refund requests based solely on vague reasons, accidental purchases, or a simple change of mind after accessing the service (e.g., "I changed my mind," "It's not what I expected," or "I bought it by mistake") will not be accepted. If you have questions about how Somio works or need help using a feature, please contact our Support Team at support@somio.ai.
Unsupported or Unreleased Features
Refunds are not provided for refund requests based on the absence of an unreleased feature, a misunderstanding of current product capabilities, or a feature that is not explicitly supported within our official product interface and service specifications.
Dissatisfaction with AI-Generated Results
Due to the inherent nature of AI technology, generation outputs vary based on your inputs, prompts, musical styles, and algorithm randomness. Therefore, refunds will not be granted solely based on personal dissatisfaction with the artistic or creative quality of the generated tracks.
Credit Usage Notice
Except for verified technical errors, once credits have been consumed for a generation task, those used credits are non-refundable, as computing and server resources are permanently expended upon processing. If a failed or severely defective output is directly caused by a verified system glitch, server error, or technical bug (e.g., credits deducted without producing an audio file), please contact our Support Team. Upon verifying our system logs, we will provide an appropriate remedy, such as restoring the affected credits.
How to Request a Refund?
If your request meets the refund guidelines above, please contact our support team at support@somio.ai.
Please include:
- Order number
- Email address associated with your account
- Reason for your refund request
- Relevant details or examples
- Screenshots or supporting materials (if applicable)
Our support team will review your request and respond within 24 hours.
How Long Does a Refund Take?
Refunds are processed using the same payment method used for the original purchase. Refunds typically take 1-3 business days to process, but some payment methods may require up to 7 business days to complete.